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Network Administrator
(confidential employer)
Job Details
Job Overview:
We are a managed services provider that specializes in cloud services and business support. We use the most cutting edge tools and support technologies available, developed in-house, to bring these customers corporate level IT and maximize efficiency, cost savings, and customer service. For our employees, this translates to excellent learning opportunities and exposure to the best methods for computer support in the industry. We provide a fun office environment, amazing growth opportunities and outstanding rewards. We offer maximum network up-time, excellent customer service and comprehensive, standards-based computer solutions. We do this by employing only the best. This career opportunity requires excellent customer service skills, server experience, strong networking knowledge, and a background in enterprise workstation troubleshooting. Our Network Administrators are responsible for maintaining networks and managing them for our customers. This position includes a high volume of requests, managing ticket load and customer expectations, root-cause analysis, teamwork and communicating with customers and Intech personnel to handle any issues. We combine our small, family-oriented, fun-loving atmosphere with a corporate IT philosophy to create a unique fusion you won’t find elsewhere.
Essential Duties and Responsibilities Include:
-Working on a team that will provide phone and remote desktop support for customer networks
-Perform preventative maintenance on servers and workstations
-Troubleshoot and resolve networking issues in conjunction with other vendors as needed
-Install software and hardware both remotely and at customer location
-Respond to phone calls in a timely manner during working hours and when on-call
-Maintain all customer and company Information Technology standards
-Follow through on work orders within established service level agreements
-Maintain time records, ticket tracking and other customer documentation in real-time
-Produce documentation and provide training for the end user relating to the products we install
-Able to work after hours, weekends and on-call as needed
-Other duties may be assigned to meet business needs
Specialized Knowledge and Skills:
-Customer Service Skills - Experience in customer-oriented telephone, email and chat
-Problem Solving Skills - Able to gather information, evaluate options and offer good solutions
-High degree of knowledge with computer hardware, software and networking
-Ability to respond quickly, competently and patiently to customer requests
-Ability to work with little supervision
Qualifications/Requirements:
-A+/Network+, Microsoft certification and/or Associates Degree. MCITP:SA preferred
-Must be proficient with all mainstream Microsoft products
-Must have valid driver’s license and own car for use in traveling and transporting equipment
-MCITP:EDA7 required within 30 days of hire
Working Conditions & Benefits:
-Office environment with the brightest minds in Honolulu
-Work hard/play hard atmosphere
-Full medical and dental insurance
-Full vision insurance
-Chiropractor and massage therapy insurance
-Vacation after first 90 days, increases with employment length
-Monthly incentives and monetary bonuses for meeting goals
-Team activities outside of the office for anyone who wants to join (everything from cards to video games to sports)
-Training incentives (automatically increase your own salary by getting certifications)
We are a managed services provider that specializes in cloud services and business support. We use the most cutting edge tools and support technologies available, developed in-house, to bring these customers corporate level IT and maximize efficiency, cost savings, and customer service. For our employees, this translates to excellent learning opportunities and exposure to the best methods for computer support in the industry. We provide a fun office environment, amazing growth opportunities and outstanding rewards. We offer maximum network up-time, excellent customer service and comprehensive, standards-based computer solutions. We do this by employing only the best. This career opportunity requires excellent customer service skills, server experience, strong networking knowledge, and a background in enterprise workstation troubleshooting. Our Network Administrators are responsible for maintaining networks and managing them for our customers. This position includes a high volume of requests, managing ticket load and customer expectations, root-cause analysis, teamwork and communicating with customers and Intech personnel to handle any issues. We combine our small, family-oriented, fun-loving atmosphere with a corporate IT philosophy to create a unique fusion you won’t find elsewhere.
Essential Duties and Responsibilities Include:
-Working on a team that will provide phone and remote desktop support for customer networks
-Perform preventative maintenance on servers and workstations
-Troubleshoot and resolve networking issues in conjunction with other vendors as needed
-Install software and hardware both remotely and at customer location
-Respond to phone calls in a timely manner during working hours and when on-call
-Maintain all customer and company Information Technology standards
-Follow through on work orders within established service level agreements
-Maintain time records, ticket tracking and other customer documentation in real-time
-Produce documentation and provide training for the end user relating to the products we install
-Able to work after hours, weekends and on-call as needed
-Other duties may be assigned to meet business needs
Specialized Knowledge and Skills:
-Customer Service Skills - Experience in customer-oriented telephone, email and chat
-Problem Solving Skills - Able to gather information, evaluate options and offer good solutions
-High degree of knowledge with computer hardware, software and networking
-Ability to respond quickly, competently and patiently to customer requests
-Ability to work with little supervision
Qualifications/Requirements:
-A+/Network+, Microsoft certification and/or Associates Degree. MCITP:SA preferred
-Must be proficient with all mainstream Microsoft products
-Must have valid driver’s license and own car for use in traveling and transporting equipment
-MCITP:EDA7 required within 30 days of hire
Working Conditions & Benefits:
-Office environment with the brightest minds in Honolulu
-Work hard/play hard atmosphere
-Full medical and dental insurance
-Full vision insurance
-Chiropractor and massage therapy insurance
-Vacation after first 90 days, increases with employment length
-Monthly incentives and monetary bonuses for meeting goals
-Team activities outside of the office for anyone who wants to join (everything from cards to video games to sports)
-Training incentives (automatically increase your own salary by getting certifications)